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Russia has an oral rather than a written tradition—understandable in a country where most of the people were illiterate until less than a century ago—and talking comes naturally to its people. Every Russian seems to be a born orator. Conversations begin easily between complete strangers as well as between men and women. The complexities of the language notwithstanding, it can be a pleasure to listen to Russian speech. Delivery is unhurried, often eloquent, and without pretense. But Russians can also talk around a difficult issue without addressing it directly. Listeners should pay close attention to what is left unsaid in addition to what is said. As Lyudmila Putin, ex-wife of the president, once told a German friend, “You must always listen between the words and read between the lines.”170

Don’t expect short responses to simple questions. The question-and-answer approach simply will not do. Rather than respond with a brief yes or no, Russians are more likely to give a lengthy explanation that will leave the listener wondering whether the answer is indeed yes or no. Former Washington Post correspondent David Remnick recalls how, in an interview with Mikhail Gorbachev, “I asked a question, and he finished his answer forty minutes later. …”171

Then there are differences in conversational style. Russians tend to talk in lengthy, uninterrupted monologues, and find the American style of short answers and repartee brusque and rude. Americans normally talk about their activities and experiences what they have done, where they have gone, whom they have seen. For Russians, anything and everything is grist for the mill: people, ideas, politics, books, movies. "They can even analyze a borshch," American Muriel commented, "as though it were a theoretical problem, like the existence of God."

When answering a question, Americans get straight to the point. Russians tend to go back to the beginning of time. "Every time someone asks Fyodor how he likes America, all he has to do is say 'fine,"' American wife Carol sighed. "Instead out comes a doctoral thesis on the history of the United States and what's wrong with the country." "When my aunt asked Russian husband Pyotr how his mother was, he gave her the woman's entire medical history," American wife Joyce said. The Russian feels it is discourteous to give a short answer. The American resents being held captive to a long monologue. Americans feel that simplicity and brevity are the soul of wit and wisdom. For Russians, a valuable idea is a complex idea. Muriel phoned a friend for some information and spent only a minute or two on pleasantries before getting down to business. In Moscow there would first have been a long conversation about the family, the weather, and so on. Starting off with a request, or responding with "What can I do for you?" would be rude.

To American spouses and friends, the endless Russian stories that are a staple of Russian get togethers can be boring and pompous. Americans like to save time and get to the point. The Russian prefers to go around in circles, lacing his speech with literary, mythological or historical allusions. As the cultural anthropologist Edward Hall noted,

"Americans are often uncomfortable with indirectness . . . Most Americans keep their social conversations light, rather than engaging in serious, intellectual or philosophical discussions, a trait which especially bothers Europeans."

"I'm wasting my time with your friends," Sergei grumbled at Muriel. "I keep trying to tell them something interesting, and they sit there fidgeting and interrupting."

Years of living in fear of the secret police make Russians hesitant to state their ideas explicitly Years of living in fear of the secret police make Russians hesitant to state their ideas explicitly, and they often seek a veiled or subtle way of conveying a thought. If the listener is intelligent, he should understand what is meant, and it is insulting to spoonfeed him. For the American, speaking intelligently means speaking directly and clearly. "I feel like they're talking in code," Joyce complained of Pyotr and his friends. "Why can't they just say what they mean?" Many Russians see their [American] mates as childish and unsophisticated.' "I can see my American friends' eyes glaze over when Sergei gets going on one of his half-hour philosophical diatribes," Muriel said. "That just convinces him even more of how superior he and his friends are to all of us."

Straight Talk

Straight talk is appreciated, even when it leads to disagreement. But when disagreement does occur, Russians appreciate honesty rather than attempts to paper over differences. It is far better to level with them and to be certain that they fully understand your position. They respect adversaries who are straightforward and sincere in expressing views that diverge from their own.

Former Secretary of State Colin Powell, en route to a meeting with Russian Foreign Minister Igor S. Ivanov, recalled his long record of interactions with Russian leaders over the years as national security adviser and chairman of the Joint Chiefs of Staff in the first Bush administration. “If one speaks openly and candidly,” said Powell, “you can make progress as long as you don’t shy away from the tough issues and as long as you don’t forget that there are many areas of interest that we have in common.”174

But confrontations over differences of views can often be avoided by letting Russians talk themselves out. After they have expressed their righteousness and indignation and have unburdened themselves, their opposition may moderate and the differences may turn out to be less than originally believed. In fact, after talking themselves out, Russians and Americans may even find that they have a unanimity of views.

No (Nyet) Nyet is a simple Russian word that is often misunderstood, and it seems to be an almost automatic response by Russians when asked if something can be done. Clerks, doormen, officials, and others seem to prefer the easy response, “Nyet.”

There can be several reasons for the automatic nyet. One common explanation is “We don’t do it that way here.” Or the item requested in a store or restaurant may not be available. Or the clerk may not care whether it is available, or may not be at all interested in helping the customer. In any event, Russians do not routinely accept a nyet, and neither should you. Continue talking, keep your cool, don’t raise your voice, smile, and keep repeating your request. As noted before, a good interpersonal relationship can often overcome the obstacle, whatever it may be, and beat the system.

A nyet, however, when expressed in a manner indicating that the real response is “perhaps,” may indicate that a little incentive is needed. In such cases, a few dollars discreetly brought into view may produce the desired effect.